Refund & Return Policy

At Lyrelle, your satisfaction is important to us.

Due to the intimate nature of our products, we do not accept returns or exchanges on items that have been worn, washed, used, or opened. This policy helps us maintain the highest standards of hygiene and quality for all customers.

Please review product descriptions, sizing information, and size guides carefully before placing your order.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at support@lyrelle.com with your order number and clear photos of the issue. We will review your request and work with you to provide an appropriate resolution.

Orders cannot be canceled once they have been processed or shipped.

By placing an order with Lyrelle, you acknowledge and agree to this Refund & Return Policy.

If you have any questions, please contact our support team at support@lyrelle.com.