Refund policy

 Lyrelle, your satisfaction is important to us.

We offer a 7-day return policy from the date your order is delivered. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all original packaging and tags intact.

Due to the intimate nature of our products, returns may not be accepted for items that show signs of use, damage caused by the customer, or do not meet our hygiene standards.

To request a return, please email us at support@lyrelle.com within 7 days of receiving your order. Include your order number, reason for return, and clear photos if applicable.

All return requests are subject to review and approval by Lyrelle. Submitting a return request does not guarantee that a return, refund, or exchange will be approved. Once your request has been reviewed, our team will contact you with the next steps.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@lyrelle.com with your order number and photos of the issue.

Orders cannot be canceled once they have been processed or shipped.

By placing an order with Lyrelle, you acknowledge and agree to this Refund & Return Policy.

If you have any questions, please contact our support team at support@lyrelle.com.